Deloitte Hiring Analyst GCC-AAPS in Bengaluru | Freshers & Graduates Apply Now

September 21, 2025 admin

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Deloitte Hiring Analyst (GCC-AAPS) in Bengaluru | Freshers & Early Careers Apply Now

Looking to kickstart your career in technology and audit support? Deloitte is hiring Analyst – GCC-AAPS (Audit Application Support) in Bengaluru, India. If you are a graduate with a background in Computer Science, Electronics, IT, or related fields, this is an excellent opportunity to grow your career in one of the world’s top professional services firms.

This role is perfect for those who want to work with cutting-edge applications, collaborate with global teams, and thrive in a fast-paced, 24×7 support environment.

📊 Job Overview – Deloitte Analyst (GCC-AAPS)

Company	Deloitte India
Role	Analyst – GCC-AAPS (Audit Application Support)
Location	Bengaluru, Karnataka, India
Qualification	B.Sc, B.Com, BCA, B.E, B.Tech, Diploma
Eligible Batch	2024, 2025
Experience	Freshers / Early Careers
Salary	Competitive CTC + Benefits
Job Type	Full-time (24×7 Support)

🌐 About Deloitte

Deloitte is one of the Big Four professional services firms, offering expertise in audit, consulting, financial advisory, risk management, and tax services.

With a strong focus on innovation, inclusion, and professional development, Deloitte empowers its employees to grow while making an impact on clients and communities.

Deloitte’s Global Contact Center (GCC) team provides mission-critical support across audit applications, ensuring smooth operations across multiple geographies.

💼 Role Overview – Analyst (Audit Application Support)

The Analyst – GCC-AAPS role at Deloitte involves supporting auditors and resolving complex queries related to internal audit applications.

This position requires strong problem-solving, communication, and troubleshooting skills. The role operates in a 24×7 support environment, offering global exposure and opportunities to work on mission-critical systems.

📌 Key Responsibilities

Handle incoming interactions via calls, chats, webforms, emails, and voicemails.
Deliver Level 1 remote support for Deloitte audit applications.
Resolve complex customer queries and provide bug fixes.
Collaborate with auditors and engineering teams for escalations.
Adhere to contact quality guidelines and meet KPIs.
Troubleshoot technical and application-related issues effectively.
Stay updated with knowledge alerts and outages.
Mentor new hires and document new solutions.
Demonstrate flexibility for rotational shifts (24×7 support).

🎯 Required Skills & Competencies

Excellent verbal and written communication skills.
Strong troubleshooting and decision-making abilities.
Ability to work in rotational shifts (24×7 environment).
Self-disciplined with excellent time management.
Strong customer service mindset with problem-solving attitude.

Educational Qualifications:

B.Sc, B.Com, BCA, B.E, B.Tech (Computer Science, Electronics preferred).
Other graduates/diploma holders (with 2–4 years’ experience).

📘 Trainings & Knowledge

Generic Training:

MS Office (Word, Excel, PowerPoint, Outlook).
Effective email writing & communication skills.
Customer service essentials.
Listening & interpersonal skills.

Functional Training:

ITIL 4 – Service Management Basics.
IT Helpdesk Professional.
IT Troubleshooting Skills.
SharePoint Online Beginner’s Course.

Firm Knowledge:

Deloitte CoRe.
Business Chemistry.
Global Contact Center protocols.
IRPM Snapshots.

🌍 Work Culture at Deloitte

At Deloitte, employees thrive in an inclusive, diverse, and innovation-driven culture. The firm emphasizes:

Professional Growth: Learning and leadership opportunities through Deloitte University (DU) in Hyderabad.
Global Exposure: Work on projects impacting global audit and consulting practices.
Employee Benefits: Comprehensive rewards program covering mental, physical, and financial well-being.
Purpose-driven Work: Making an impact that matters for clients, communities, and employees.