American Express Apprentice SBS (Small Business Services) | Gurugram | Hybrid | 2025 Hiring

American Express Apprentice SBS | Gurugram | Hybrid | Small Business Services

About American Express and this opportunity

American Express is a global financial services leader built on a 175-year history of innovation, shared values and unwavering commitment to customers, communities and colleagues. The company’s mission centres on creating powerful financial experiences that enable customers to achieve their goals. The Apprentice SBS (Small Business Services) position (ID: 25023584) in Gurugram, Haryana is a hybrid apprenticeship role designed for recent graduates to join the customer service team, support small business card members and develop professional skills in a fast-paced financial services environment.

Role overview – what you will do

As an Apprentice SBS at American Express, you’ll become a customer-facing professional supporting small business card members. Your responsibilities blend service excellence with value generation.

Core Service Responsibilities:
You’ll be responsible for servicing card member accounts and assisting with maintenance and resolution of business card member queries. Furthermore, you’ll provide superior customer experience to small business card members who rely on American Express for exclusive benefits and services. Additionally, you’ll resolve all customer queries while following established procedures and compliance guidelines. Moreover, you’ll deliver exceptional service ensuring first contact resolution (FCR) to card members. Subsequently, you’ll maintain adherence to quality and compliance standards throughout all interactions.

Value Generation Activities:
Beyond customer service, you’ll contribute to value generation by pitching cross-sales and upgrades to business card members. Importantly, you’ll identify customer mood, profile and need to offer best-suited benefits or products. Furthermore, you’ll leverage these insights while maintaining full compliance with established guidelines. Additionally, you’ll maximize customer spending by understanding their unique requirements and business needs.

Operational Contributions:
You’ll highlight issues through feedback and recommend changes in workflows, procedures and service levels. Moreover, you’ll respond quickly to customer inquiries with appropriate alternatives. Finally, you’ll deliver to customer, employee and shareholder metrics as established by organizational goals.

What makes this apprenticeship unique

Unlike typical customer service roles, this American Express apprenticeship emphasises both service excellence and business acumen. You won’t merely answer calls—instead, you’ll identify customer opportunities and recommend tailored solutions. Additionally, the hybrid work model provides flexibility while maintaining team collaboration. Furthermore, the 24/7 rotational shift structure offers diverse working experiences and learning opportunities.

Eligibility – education and timeline

American Express has specific eligibility criteria ensuring candidates are recent graduates ready for structured development.

Educational Requirements:

• Bachelor’s degree (any specialisation) from a recognised institution.

Timeline Restrictions:

• Not more than 5 years should have passed between your highest education degree completion date and joining date.

• This means recent graduates (typically 2020–2025 graduates) are eligible candidates.

Apprenticeship Program Status:

• You must not have enrolled in any prior government apprenticeship programs.

• This is your first formal apprenticeship under recognised government schemes.

Essential Personal Attributes:
You should demonstrate strong attention to detail and accuracy in all work undertaken. Furthermore, excellent communication and interpersonal skills are crucial for customer-facing roles. Additionally, show willingness to learn and adapt to new tasks and challenges. Finally, ability to maintain confidentiality with sensitive card member information is mandatory.

Key skills and competencies

To succeed as an Apprentice SBS, you should combine customer service mindset with professional business acumen.

Customer Service Excellence:

• Active listening: Understanding customer needs, concerns and priorities through attentive conversation.

• Problem-solving: Breaking down issues and proposing practical, compliant solutions.

• Empathy: Connecting with customers emotionally while maintaining professional boundaries.

• Patience: Managing difficult situations calmly and professionally.

Communication & Interpersonal Skills:
Strong verbal communication enables clear, professional interaction with diverse card members. Moreover, excellent written communication facilitates documentation and internal coordination. Additionally, active listening ensures you fully understand customer requirements. Finally, professional etiquette maintains brand reputation in all customer interactions.

Sales and Business Acumen:

• Product knowledge: Understanding American Express benefits, services and upgrade options.

• Sales mindset: Identifying customer opportunities and pitching relevant products.

• Needs assessment: Analysing customer profiles to recommend suited offerings.

• Compliance awareness: Ensuring all recommendations align with regulatory guidelines.

Technical & Administrative Skills:

• Microsoft Office proficiency: Comfort with Word, Excel and Outlook for documentation and communication.

• CRM systems: Familiarity with customer relationship management tools.

• Data entry accuracy: Precise information recording in multiple systems.

• Multi-tasking: Managing multiple customer interactions and administrative tasks simultaneously.

Professional Attributes:
Strong attention to detail ensures accuracy in all documentation and customer records. Moreover, confidentiality commitment protects sensitive card member information. Additionally, adaptability helps you adjust to new procedures and challenges. Finally, teamwork capability enables smooth collaboration with colleagues and cross-functional teams.

Career development at American Express

Learning and Skill Development:
American Express invests in apprentice development through structured career development and training opportunities. Furthermore, you’ll gain experience in customer service, sales, product knowledge and business operations. Additionally, mentorship from experienced team members guides your professional growth. Finally, successful completion can lead to permanent roles within the organization.

Flexible Work Arrangements:
The company offers flexible working models including hybrid, onsite or virtual arrangements depending on role and business need. Moreover, this flexibility supports your holistic well-being, addressing physical, financial and mental health. Additionally, work-life balance is prioritised through flexible scheduling options.

Benefits and Support:
American Express provides comprehensive support for your well-being and career growth. Furthermore, the company cares for your physical, financial and mental health through various programs. Additionally, career development opportunities help you progress from apprentice to permanent positions. Finally, the supportive culture ensures you feel backed and valued as a Team Amex member.

Position details – key facts

How to apply – step by step

Step 1: Access the official careers portal
First, navigate to American Express’ careers website or the job posting for Apprentice SBS ID 25023584.

Step 2: Review complete role details
Next, read the full position overview, understanding customer service and value generation responsibilities. Additionally, check the shift structure and work location expectations.

Step 3: Verify your eligibility
Then, confirm you have a Bachelor’s degree with no more than 5 years elapsed since completion. Moreover, ensure you’ve never enrolled in prior government apprenticeship programs. Additionally, verify your willingness to work 24/7 rotational shifts including nights.

Step 4: Create your candidate profile
Subsequently, register on American Express’ careers portal with your email and personal details if new. Alternatively, log in with existing credentials.

Step 5: Complete the application form
Then, enter your personal information including name, email, phone and location. Additionally, provide education details: degree type, institution, specialisation and graduation date. Furthermore, list any customer service experience, internships or roles demonstrating relevant skills. Also, describe your communication abilities and comfort with sales-oriented customer interactions.

Step 6: Upload your resume
Your resume should highlight your Bachelor’s degree and graduation date prominently. Include any customer service experience, internships or roles involving customer interaction. Furthermore, mention Microsoft Office proficiency and any CRM system experience. Additionally, highlight communication skills with specific examples from academic or professional settings. Finally, describe any sales, business development or value-generation experience if applicable.

Step 7: Submit your application
After reviewing all details for accuracy, submit your application through the careers portal.

Step 8: Monitor your progress
Finally, keep checking your email and candidate portal for updates. Subsequently, American Express’ recruiting team will contact shortlisted candidates for interviews and assessments.

Tips to strengthen your application

Customer service focus:
Highlight any customer-facing experience from internships, part-time roles or campus activities. Moreover, provide specific examples of customer problem resolution demonstrating your approach. Additionally, showcase positive feedback or recognition from customers or supervisors.

Communication excellence:
Provide examples of professional communication through presentations, documentation or team projects. Furthermore, describe situations where you handled difficult conversations professionally. Additionally, emphasise both verbal and written communication capabilities.

Sales and business acumen:
If you have any sales or revenue-generation experience, highlight prominently. Moreover, describe instances where you identified customer needs and proposed solutions. Additionally, show understanding of business metrics and performance through relevant experiences.

Technical proficiency:
Mention specific Microsoft Office skills (Excel, Word, Outlook) with examples. Furthermore, describe any CRM, customer database or business system experience. Additionally, highlight data entry accuracy and attention to detail through specific projects.

Shift flexibility:
Explicitly confirm your comfort with 24/7 rotational shifts including night work. Moreover, describe any prior experience working non-standard hours. Additionally, mention your flexibility and adaptability to changing schedules.

Professional presentation:
Ensure your resume is clean, error-free and professionally formatted. Additionally, use a professional email address and verified LinkedIn profile. Finally, proofread everything carefully before submission.

Why American Express values customer service excellence

American Express understands that small business card members deserve exceptional service from professionals who understand their unique needs. Furthermore, the company invests in training and development to ensure every apprentice provides world-class service. Additionally, career progression opportunities reward high performers with permanent roles and advancement.

Equal opportunity commitment

American Express is an equal opportunity employer making employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age or any other legally protected characteristic. Moreover, the company actively promotes diversity and inclusion across all organisational levels.

Important considerations before applying

Shift availability:
This role requires 24/7 rotational shifts including night shifts. Therefore, ensure you’re comfortable with flexible scheduling before applying. Furthermore, confirm your personal circumstances allow for rotating shift work.

Work style:
The role emphasises customer-facing interaction and value generation alongside service. Therefore, confirm you’re comfortable with sales-oriented activities. Additionally, ensure you enjoy identifying customer needs and recommending solutions.

Professional development:
This apprenticeship emphasises learning and growth over immediate compensation. Consequently, approach the role with development mindset. Furthermore, be prepared to adapt to new tasks and embrace continuous learning.

Start your American Express journey today

Act now! American Express’ Apprentice SBS program offers gateway entry into a prestigious global financial services organisation. Therefore, submit your application soon to join the current hiring cycle. Furthermore, early applicants have better chances of progressing through multiple interview rounds. Additionally, joining Team Amex provides access to industry-leading benefits, career development and professional growth opportunities. Secure your place in American Express’ inclusive, innovative workplace culture today.

Apply Link – American Express