Genpact Hiring Technical Associate – Service Desk L1 | Apply Now

Job Overview – Genpact Technical Associate (Service Desk L1)

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About Genpact

Genpact (NYSE: G) is a leading advanced technology services and solutions company helping global enterprises transform at scale. With its AI Gigafactory and cutting-edge digital solutions, Genpact empowers businesses to work smarter, grow faster, and solve complex challenges.

With 140,000+ employees worldwide, Genpact focuses on innovation, ethical AI practices, and delivering lasting value to clients.

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Role Summary

As a Technical Associate – Service Desk L1, you will be responsible for providing Level 1 technical support to global clients. You will troubleshoot hardware/software issues, manage IT service requests, and work closely with senior technical teams to ensure smooth IT operations.

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Key Responsibilities

• Handle IT issues/requests via ticketing tools within agreed SLAs.

• Support both voice and non-voice technical queries.

• Provide IT assistance to executive leadership and board members.

• Troubleshoot hardware (PCs, laptops, tablets, printers, scanners) and escalate major issues.

• Resolve basic network, wireless, and switch issues; escalate complex cases.

• Manage Office 365, MDM, OS, and browser-related issues.

• Perform user provisioning for business applications like ERP.

• Support IT infrastructure projects, upgrades, and migrations.

• Maintain and utilize Knowledge Management Articles for issue resolution.

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Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• Strong understanding of OS, MDM, and Office-related troubleshooting.

• Ability to multitask and manage deadlines.

• Attention to detail and strong technical orientation.

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Preferred Skills

• Excellent communication skills in English.

• Strong customer service and problem-solving mindset.

• Ability to work in fast-paced, global environments.

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Why Join Genpact?

• Be part of an AI-first transformation leader.

• Gain hands-on experience and mentorship from industry experts.

• Access to AI certifications and career growth opportunities.

• Inclusive and values-driven work culture.

• Work on impactful global technology projects.

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How to Apply

Interested candidates can apply via the official Genpact Careers portal. Early applications are recommended for faster processing.

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Apply Link – Genpact