Genpact Hiring Technical Associate – L1 Service Desk | Remote Tech Support Job 2025

June 22, 2025 admin

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Technical Associate – Service Desk L1 at Genpact | Hiring Now | Remote-Friendly Tech Career

Your opportunity to grow in the IT industry with a global leader. Apply now for Genpact’s Service Desk L1 position and start a career that supports remote work, professional upskilling, and future-ready tech expertise.

🧾 Job Summary

Join Genpact, a global professional services leader, as a Technical Associate – Service Desk L1 and step into a dynamic IT support role that blends technology, customer service, and career growth. This is your chance to enter the world of remote tech jobs and cloud-based support roles with one of the most respected names in digital transformation.

📌 Job Details

Category	Details
Company Name	Genpact
Job Role	Technical Associate – Service Desk L1
Location	Hyderabad, India (Remote/Onsite Hybrid Model)
Qualification	Bachelor’s Degree (Preferably in IT/CS)
Eligible Batch	2023 / 2024 / 2025
Salary Range	Competitive – Based on Market Standards
Job Type	Full Time
Industry	IT Support / Cloud Services / Consulting

🎯 Key Responsibilities

Manage and resolve tickets from various support tools within SLA timelines
Handle both voice and non-voice support requests effectively
Provide VIP IT support to executive leadership and senior staff
Perform L1 troubleshooting for networks, Wi-Fi, printers, and devices
Install and configure operating systems, hardware, and business apps
Support Office 365, web browsers, and MDM (Mobile Device Management)
Deliver second-level support to desktops, laptops, scanners, and thin clients
Execute user provisioning across business applications and ERP systems
Contribute to infra projects, system upgrades, and tech migrations
Use knowledge management systems to follow and update SOPs
Provide on-site “hands and feet” IT support for hardware installations

🛠️ Skills & Technologies Required

Experience with Office 365, Windows OS, and common web browsers
Strong understanding of LAN/Wi-Fi/network troubleshooting
Hands-on exposure to MDM tools, device setup, and configurations
Basic understanding of ERP provisioning and enterprise-level systems
Knowledge of hardware components: laptops, printers, projectors, scanners
Familiarity with ticketing tools and ITIL best practices

📘 Qualifications

Bachelor’s Degree in Computer Science, IT, or equivalent
Strong analytical, technical troubleshooting, and customer service skills
Excellent communication in English
Proactive and able to meet tight deadlines under minimal supervision

🌐 Why Join Genpact?

Work with Fortune Global 500 clients
Flexible working models with potential work-from-home opportunities
Access to AI-driven digital operations training
Inclusive and supportive team culture
Opportunities to grow into cloud support, DevOps, and cybersecurity roles
Participate in global IT transformations, tech upgrades, and innovation labs

🔐 Important Note

Genpact never charges fees for job applications or interviews. If asked to pay at any point, please report it immediately.

🚀 Begin Your Career in Tech Support With Genpact

This is your launchpad into a high-demand IT service desk career in 2025. Whether you’re aiming for a remote job, a tech support role, or a stepping stone into DevOps or cloud architecture, this opportunity is built for growth.

📢 Apply now and take the first step toward a global IT career with Genpact.

Apply Link – Click Here – Genpact

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