Razorpay Hiring Freshers | Associate Technical Consultant Role
Razorpay Hiring Freshers | Associate Technical Consultant
Introduction
Freshers looking to build a career in fintech and technical consulting now have a great opportunity. Razorpay is hiring for the Associate Technical Consultant role, where candidates will work directly with developers and clients to provide technical support, troubleshooting, and best practices for Razorpay products. Check complete job details, responsibilities, skills, and apply link below.
Razorpay Hiring Freshers – Associate Technical Consultant
| Company Name | Razorpay |
| Job Role | Associate Technical Consultant |
| Qualification | B.Tech / M.Tech degree with internship experience |
| Eligible Batch | 2023 / 2024 / 2025 |
| Salary | Estimated salary/stipend for Associate Technical Consultant role in Razorpay: ₹8 LPA – ₹14 LPA (approx.) |
Job Description
The Role:
The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.
Roles & Responsibilities
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
- Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
- Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
- Provide timely resolution to merchant’s assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
- Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
- Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
- Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
- May travel to client sites in order to resolve extremely complex customer and integration issues.
Requirements / Skills
- To explain complex information in simple, clear terms to a non-IT personnel.
- Ability to deal with complex issues and bring it to closure with least dependency.
- Logical thinker with good analytical and problem-solving skills.
- Good to have Up-to-date technical knowledge in payment gateway domain.
- Ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
- Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
- B.Tech/M.Tech degree with internship experience.
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FAQ
Q1. Who can apply for the Razorpay Associate Technical Consultant role?
Candidates with B.Tech/M.Tech degree and internship experience can apply.
Q2. What skills are required for this role?
API troubleshooting, product support, debugging, frontend/server-side knowledge, and communication skills are required.
Q3. Is payment gateway knowledge required?
It is good to have up-to-date technical knowledge in the payment gateway domain.
Q4. What is the estimated salary for this role?
Estimated salary range is approximately ₹8 LPA – ₹14 LPA.
