Sutherland Hiring 2025 | Associate – Customer Support (Navi Mumbai) | Apply Now

August 20, 2025 admin

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Sutherland Hiring 2025 | Associate Role – Customer Support (Navi Mumbai)

Sutherland is inviting applications for the role of Associate – Customer Support at its Navi Mumbai (Airoli) office. This is a full-time opportunity for fresh graduates and candidates with up to 2 years of experience who are looking to start their careers in customer service and digital transformation.

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About Sutherland

Sutherland is a global digital transformation company with over 37 years of expertise in customer experience (CX), robotic automation, AI/ML solutions, and cloud-based platforms. With a “One Sutherland” approach, the company combines human insight, design thinking, and cutting-edge automation to deliver frictionless customer and employee experiences across industries.

Role: Associate – Customer Support

As an Associate, you will be the primary point of contact for Sutherland’s B2B customers through Calls, Email, and Chat. This role demands excellent communication skills, empathy, and problem-solving abilities to ensure a positive customer experience.

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Key Responsibilities

Act as the first point of contact for B2B customers via calls, email & chat.
Deliver accurate and professional support within SLAs.
Take full ownership of customer issues with proactive problem-solving.
Handle sensitive issues with empathy and represent the brand positively.
Maintain precise customer records & call documentation.
Meet key performance metrics (quality, productivity, attendance, FCR).
Suggest process improvements and flag recurring issues.

Role Requirements

Qualifications:

High School Diploma or above.
0–2 years of experience (freshers are welcome).
Excellent English communication skills (verbal & written).
Strong customer service mindset and time-management skills.
Ability to work independently and empathize with customers.

Additional Information:

Location: Navi Mumbai (Airoli).
Shift: 8 hours + 1 hour break.
Perks: Cab facility available (within 25 km of office).

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Why Join Sutherland?

Opportunity to work with a leading global digital transformation company.
Learn and grow in customer experience, AI/ML-enhanced platforms & automation-driven CX.
Work in a collaborative and inclusive environment.
Freshers encouraged – great entry point into the corporate world.
Transport facilities provided for convenience.

How to Apply

Interested candidates can apply directly through the Sutherland Careers Portal.

📌 Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Report suspicious activity to TAHelpdesk@Sutherlandglobal.com.