NTT DATA Support Services Security Engineer L1 Hiring 2025 | Entry‑Level On‑Site, Pune

NTT DATA Support Services Security Engineer L1 | Pune | On-Site

About NTT DATA and this role

NTT DATA is a $30+ billion global business and technology services leader serving 75% of the Fortune Global 100, with expertise in AI, cloud, security, connectivity, data centers and application services. The Support Services Security Engineer L1 position at the Pune, Maharashtra office is an entry‑level, full‑time, on‑site technical role where you provide remote field support to clients, resolving security technology incidents and maintaining high service levels.

Role overview – Security Engineer L1 support

The Security Remote Field Service Engineer L1 is an entry‑level engineering role responsible for delivering professional remote technical support to clients in security technologies. You work to identify and resolve technical incidents quickly, maintain service level agreements (SLAs) and drive continuous improvement in support delivery. This is a hands‑on position where you combine technical troubleshooting with strong client communication.

Key responsibilities

Your day‑to‑day work in this role involves:

Incident & Problem Management:

• Handling support requests according to established procedures and monitoring processes.

• Using service assurance software and tools to investigate, diagnose and resolve security technology problems.

• Collecting performance statistics, creating reports and working with users, colleagues and vendors as needed.

• Prioritising and diagnosing incidents according to agreed procedures.

• Escalating unresolved incidents and following up until resolution.

Service Delivery & SLA Management:

• Monitoring service delivery against agreed SLAs and maintaining relevant records.

• Ensuring zero missed SLA conditions through proactive service incident resolution.

• Analysing service records against agreed service levels to identify improvement actions.

• Providing service recovery following incident resolution.

Technical Investigation & Documentation:

• Remotely investigating and identifying root causes of incidents.

• Assisting with implementation of agreed remedies and preventative measures.

• Documenting and closing resolved incidents according to procedures.

• Maintaining accurate, complete and current configuration on configuration items (CIs).

• Logging incidents in a timely manner with required detail.

Knowledge & Continuous Improvement:

• Ensuring usage of knowledge articles in incident diagnosis and resolution.

• Assisting with updating knowledge bases as required.

• Maintaining knowledge of specific security specialisms and providing detailed advice.

• Identifying problems and errors prior to or when they occur.

• Providing continuous feedback to clients and updating all systems and ticketing tools.

Collaboration & Communication:

• Cooperating with stakeholders including client IT teams, vendors and colleagues.

• Communicating clearly across cultures and social groups.

• Using active listening techniques to confirm understanding and probe for relevant information.

• Maintaining a positive client experience throughout the support journey.

Skills & competencies required

To succeed in this L1 support role, you need a mix of technical knowledge, soft skills and a client‑focused mindset.

Technical Skills:

• Entry‑level knowledge of security technologies such as Firewall, IPS, IDS, Proxy and related systems.

• Entry‑level knowledge of vendor technologies including Cisco, Microsoft, ARC, Audio Codes, PeterConnect, Sonus and similar platforms.

• Familiarity with management agent concepts, redundancy concepts and remote console architecture within supported security domains.

• Comfort using service assurance software, ticketing systems and knowledge management tools.

• Basic troubleshooting and diagnostic skills for security infrastructure.

Professional & Soft Skills:

• Ability to communicate effectively across different cultures and social groups.

• Ability to plan and prioritise activities while accounting for changing circumstances.

• Ability to maintain a positive outlook and work well in pressurised environments.

• Willingness to work extended hours when necessary to resolve critical incidents.

• Strong active listening skills: paraphrasing, probing for information and confirming understanding.

• Ability to adapt quickly to changing circumstances and new technologies.

• Client‑first mindset: understanding client requirements and creating positive experiences throughout the support journey.

Eligibility & qualifications

This L1 support role is designed for entry‑level engineers and technical professionals looking to build careers in security operations.

Education:

• Degree or relevant qualification in Information Technology, Computing or a related field (BE/B.Tech IT, B.Sc IT, BCA, etc.).

Certifications (desirable):

• Associate‑level certifications in security technologies such as CCNA, JNCIA, ACCA, PCNSA, CCSA or similar vendor certifications in Cisco, Microsoft, ARC, Audio Codes, PeterConnect, Sonus.

Experience (entry‑level):

• Entry‑level experience in security technologies such as Firewall, IPS, IDS, Proxy.

• Entry‑level experience providing remote technical support to clients.

• Entry‑level experience in diagnosis and troubleshooting.

• Entry‑level experience providing remote support in security technologies.

Many job boards mentioning this role also reference 2023–2025 pass‑outs as eligible, making it an accessible entry point for recent graduates with security or networking backgrounds.

Work environment & culture

NTT DATA emphasises an inclusive, global culture that embraces diversity and provides a workplace free of discrimination. The company is a Global Top Employer with experts in 50+ countries and a commitment to responsible innovation and societal impact.

For this Pune‑based L1 role, you work on‑site at the NTT DATA office and provide remote field support to clients using established procedures and tools. The role offers structured on‑the‑job training and mentorship from senior support engineers, helping you build expertise in security operations and grow into more senior support or engineering roles over time.

Important – recruitment fraud warning

NTT DATA recruiters never ask for payment, banking information or sensitive personal data during recruitment. All official NTT DATA recruiter emails come from @nttdata.com addresses. If you suspect fraudulent activity, contact global.careers@nttdata.com.

Job details – quick view

How to apply – step by step

1. Find the official job posting
   Search for “Support Services Security Engineer L1, Pune” on NTT DATA’s careers portal or trusted job boards linked to NTT DATA.

2. Open the job and review full details
   Read the complete job description, ensuring you understand the on‑site work location, responsibilities and required experience level.

3. Create or log in to your NTT DATA candidate profile
   If new to NTT DATA’s portal, register with your email; otherwise, log in with existing credentials.

4. Fill in your application details

   • Enter accurate personal information and education (IT/Computing degree, university, graduation year).

   • Highlight any security technology certifications (CCNA, JNCIA, PCNSA, CCSA, etc.).

   • List relevant internships, projects or prior support experience, even if entry‑level.

5. Upload your resume
   Attach a resume that clearly highlights:

   • Education in IT, Computing or related fields.

   • Security technology knowledge (Firewall, IPS, IDS, Proxy concepts).

   • Any vendor certifications (Cisco, Microsoft, ARC, Audio Codes, PeterConnect, Sonus).

   • Technical support experience, even if internship‑based.

   • Troubleshooting and diagnostic skills.

   • Soft skills like communication and problem‑solving.

6. Submit and track
   Review all details, submit your application and monitor your registered email for test invitations or interview schedules from NTT DATA.

NOTE: Act fast! Security Engineer L1 on‑site roles at NTT DATA Pune attract significant interest from IT engineering graduates, and the posting may close once enough candidates are shortlisted. Apply as soon as your resume is ready and you meet the eligibility criteria.

 Apply Link – NTT DATA