Capgemini Exceller CSG Hiring 2026 | IT Support Jobs for 2025 Graduates
Capgemini Exceller CSG Hiring 2026 | Contact Support Group Jobs for 2025 Graduates
Introduction
Capgemini has officially announced Contact Support Group (CSG) Hiring under the Capgemini Exceller Program for 2025 graduates. This is a full-time opportunity based in Noida, offering a strong entry point into IT infrastructure support, cloud services, and enterprise customer support.
Candidates selected for this role will work with Capgemini’s Cloud & Infrastructure Services (CIS) division, supporting global clients across multiple industries. Female candidates are especially encouraged to apply as part of Capgemini’s diversity and inclusion initiative.
Capgemini CSG Job Overview
| Details | Information |
|---|---|
| Company Name | Capgemini |
| Program | Capgemini Exceller |
| Role | Contact Support Group (CSG) – IT Enabler |
| Job Type | Full Time |
| Location | Noida |
| Eligible Batch | 2025 Graduates |
| Qualification | Any 3-Year Diploma / Graduation |
| CTC | ₹3.25 LPA (₹3 LPA + ₹25,000 incentive) |
| Work Model | 24×7 Rotational Shifts |
| Application Deadline | 10 January 2026 |
| Selection Mode | Online (Virtual) |
About Capgemini Contact Support Group (CSG)
The Contact Support Group (CSG) is Capgemini’s first line of defense for managing IT infrastructure incidents and service requests. The team operates using a business intelligence-driven approach, handling issues through voice, email, chat, self-service portals, and AI-based bots.
CSG supports Capgemini’s global customer base across industries such as Telecom, BFSI, Healthcare, and Technology, ensuring fast, efficient, and customer-centric IT support.
Role & Responsibilities
• Provide technical troubleshooting and customer support via voice and digital channels
• Manage IT tickets including categorization, prioritization, and status tracking
• Ensure first-contact resolution wherever possible
• Use business intelligence and analytics to improve service delivery
• Handle service emails and minimize back-and-forth with customers
• Maintain and utilize knowledge base effectively
• Work with AI BOTs (CHIP) to enhance customer experience
• Greet customers professionally and communicate with empathy
• Support customers with password resets, session issues, and internet troubleshooting
Desired Skills
• Excellent English communication and speaking skills
• Strong interpersonal and customer-handling abilities
• Basic computing knowledge
• Ability to work under pressure
• Willingness to work in 24×7 rotational shifts
• Open to relocation across Capgemini locations
• Comfortable working night shifts
Eligibility Criteria
• Candidates must have completed any 3-year diploma or graduation in 2025
• Must be an Indian citizen
• Active DigiLocker account is mandatory
• Mobile number must be linked with Aadhaar
• Candidates must arrange required infrastructure for online assessments
Selection Process
The Capgemini CSG selection process includes:
• Online assessment
• Virtual interview
• Shortlisting based on assessment performance
Only shortlisted candidates will be invited for further stages. Registration does not guarantee selection.
Salary & Benefits
• Annual CTC: ₹3.25 LPA
• Fixed salary: ₹3 LPA
• One-time incentive: ₹25,000
• Exposure to global IT infrastructure projects
• Strong foundation in IT support and cloud services
• Career growth within Capgemini CIS division
Important Dates
| Event | Date |
|---|---|
| Application Start | Ongoing |
| Last Date to Apply | 10 January 2026 |
| Selection Process | Virtual Mode |
How to Apply for Capgemini CSG Hiring
• Register through the Capgemini Exceller hiring portal
• Complete the application form before 10 January 2026 (11:59 PM)
• Ensure DigiLocker and Aadhaar-linked mobile number are active
• Attend online assessment if shortlisted
Important Note
NOTE: Act fast!
This hiring link was active when shared, but it may close anytime based on application volume. Apply as early as possible to improve your chances of shortlisting.
Why Join Capgemini CSG?
• Entry-level IT role with a global MNC
• Exposure to cloud & infrastructure services
• Strong learning curve for fresh graduates
• Inclusive and diverse work culture
• Opportunity to grow into advanced IT roles
Conclusion
The Capgemini Exceller CSG Hiring 2026 is a valuable opportunity for 2025 graduates seeking a stable and rewarding career in IT support and infrastructure services. With competitive pay, global exposure, and structured learning, this role is an excellent launchpad into the IT industry.
Apply now and begin your professional journey with Capgemini.
