Tredence Hiring Freshers | IT Associate – Desktop Operations

Tredence Hiring Freshers | IT Associate – Desktop Operations

Introduction

Tredence is hiring fresh graduates for the IT Associate – Desktop Operations role. This opportunity is ideal for candidates interested in IT support, desktop operations, networking, and system troubleshooting. Check the complete job details below.

Tredence Hiring Freshers – IT Associate (Desktop Operations)

Company Name	Tredence
Job Role	IT Associate – Desktop Operations
Qualification	Bachelor’s Degree
Eligible Batch	2023 / 2024 / 2025
Salary	As per market standards

Job Description

The IT Associate – Desktop Operations role focuses on providing technical support and maintaining computer systems within the organization. The role involves troubleshooting hardware and software issues, assisting users with IT-related problems, and ensuring smooth desktop operations.

Roles & Responsibilities

• Handle daily technical support activities on desktop support, data network and server management.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.
• Extend computer support for systems’ software and hardware.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Help create technical documentation and manuals.
• Team player and address end user escalations proactively.
• Address complex issues and resolve issues in specified time frame.
• Monitor tickets and engage team members to act on tickets proactively.
• Maintain Tracker for Tickets worked by Agents.
• Maintain the SLA and take ownership of client escalations.
• Provide Weekly Report for Desktop Team.

Requirements / Skills

• Good communication and interpersonal skills.
• Hardware and software troubleshooting.
• Knowledge of Office 365, VPN, Antivirus Software, Proxy, Backup tools, BitLocker or Symantec Encryption.
• Understanding of operating systems such as Windows, Linux, and Mac.
• Knowledge of ticketing tools.
• Asset management knowledge.
• Basic networking and server knowledge including Active Directory, DNS, DHCP.
• Patch management.

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FAQ

• Q1. What role is Tredence hiring for?
  IT Associate – Desktop Operations.
• Q2. What experience is required?
  0–2 years of experience.
• Q3. What technical skills are required?
  Desktop support, networking basics, Office 365, VPN, Active Directory, and operating systems.
• Q4. Is this role suitable for freshers?
  Yes, candidates with 0–2 years of experience can apply.