NTT DATA MS Engineer L1 Jobs 2026 for Freshers
MS Engineer (L1) at NTT DATA – Jobs 2026
NTT DATA is hiring for the MS Engineer (L1) position in Bangalore, Karnataka, India. This entry-level technical engineering role focuses on providing remote technical support to clients, diagnosing incidents, troubleshooting infrastructure issues, and helping restore services within agreed service-level agreements (SLAs).
Candidates with a bachelor’s degree in Information Technology, Computing, or a related field can explore this opportunity. The role involves networking, data centre technologies, IT infrastructure, incident management, and customer support. The listed work arrangement is hybrid, making it relevant for candidates interested in technical support engineer and infrastructure support careers.
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Quick Job Details
| Company | NTT DATA |
| Job Role | MS Engineer (L1) |
| Job ID | NTT1GLOBALR119561EXTERNALENGLOBAL |
| Qualification | Bachelor’s degree or equivalent in IT, Computing, or a related field |
| Experience | Entry-level experience in relevant technical areas |
| Eligible Batch | Not specified by the employer |
| Location | India |
| Work Location | Bangalore, Karnataka |
| Work Mode | Hybrid |
| Job Type | Full-time |
| Salary | Not specified by the employer |
Role Overview
The MS Engineer (L1) role provides first-level remote technical support for client environments, with an emphasis on identifying and resolving technical incidents. Engineers follow established procedures, use service assurance tools, maintain accurate incident records, and coordinate with clients, vendors, and internal teams.
The position also involves monitoring service delivery against SLAs, escalating unresolved incidents, documenting solutions, and supporting data centre and IT infrastructure technologies.
Key Responsibilities
- Investigate, diagnose, prioritize, and resolve technical incidents according to documented procedures.
- Use service assurance tools to collect performance statistics, investigate issues, and prepare reports.
- Monitor service delivery against SLAs and identify actions needed to maintain service quality.
- Escalate unresolved incidents and follow up until resolution and service recovery.
- Maintain accurate incident records, configuration information, and technical documentation.
- Use knowledge articles to support troubleshooting and contribute updates when required.
- Coordinate with clients, vendors, carriers, and colleagues to identify and resolve technical issues.
- Provide regular updates to affected parties and maintain ticketing systems according to procedures.
Eligibility & Required Skills
- Bachelor’s degree or equivalent in Information Technology, Computing, or a related field.
- Entry-level experience in technical support, incident diagnosis, and troubleshooting.
- Basic knowledge of networking, including routing, switching, and network layers.
- Familiarity with call centre routing technologies, Voice over IP, security/firewalls, and IT infrastructure.
- Awareness of data centre technologies such as storage, backup, computing, and server virtualization.
- Knowledge of vendor technologies such as Cisco, EMC, Dell, or Avaya.
- Strong analytical thinking, problem-solving, attention to detail, and communication skills.
- Ability to work with technical documentation, follow procedures, and collaborate with stakeholders.
An associate-level certification in data centre technologies, such as CCNA (Data Center), is mentioned as a certification example in the listing.
Salary & Career Information
NTT DATA has not specified the salary in the supplied job description. Candidates should check the official careers listing or confirm compensation during the recruitment process.
This role can provide experience in remote technical support, networking, incident management, IT infrastructure, data centre operations, and SLA monitoring. These skills may support future career development in network support, infrastructure engineering, systems administration, and technical operations.
Recommended Skills & Learning Resources
- Practise networking fundamentals, including IP addressing, routing, switching, and troubleshooting.
- Review IT support workflows, incident logging, escalation, and SLA concepts.
- Learn the basics of servers, storage, virtualization, firewalls, and remote support tools.
Interview Preparation
- Prepare for questions on networking fundamentals, DNS, IP addressing, routing, and switching.
- Practise troubleshooting scenarios involving connectivity, server availability, and user-reported incidents.
- Understand incident prioritization, escalation procedures, ticket documentation, and SLAs.
- Prepare examples demonstrating communication, customer service, teamwork, and problem-solving.
Related Jobs
Explore more entry-level IT and technical support opportunities on our Latest Jobs page.
How to Apply
Interested candidates can review the complete requirements and submit their application through the official NTT DATA careers website. Check the qualification and technical experience requirements before applying.
Frequently Asked Questions (FAQs)
1. What qualification is required for the NTT DATA MS Engineer L1 role?
A bachelor’s degree or equivalent in Information Technology, Computing, or a related field is required.
2. Where is the MS Engineer L1 position located?
The position is based in Bangalore, Karnataka, India, with a hybrid working arrangement.
3. Is a CCNA certification mandatory for this role?
The listing mentions an associate-level data centre certification, such as CCNA (Data Center), as an example. The supplied description does not explicitly state that this certification is mandatory.
If your background matches the technical support and infrastructure requirements, review the official job listing for the latest details and apply through NTT DATA’s careers portal.
