Capgemini Exceller Hiring 2025 | Contact Support Group (CSG) | Noida | 2025 Graduates

Are you ready to kickstart your career with one of the world’s leading technology consulting giants? 🌍
Capgemini Exceller is now inviting applications for Contact Support Group (CSG) – IT Enablers roles at their Noida office. This is an excellent opportunity for 2025 graduates (especially female candidates) to start a rewarding journey in the IT Infrastructure and Cloud Services domain.

If you have strong communication skills, a passion for technology, and a customer-focused mindset, this role will give you the perfect launchpad into the world of global IT support and digital operations.

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💼 Job Overview

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🏢 About Capgemini

Capgemini is a global leader in consulting, technology, and digital transformation services. With more than 340,000 employees across 50+ countries, Capgemini helps businesses harness technology to achieve sustainable growth and innovation.

The Exceller program is Capgemini’s flagship fresher-hiring initiative, designed to build future-ready IT professionals through structured learning, mentorship, and real-world project exposure.

As part of Capgemini’s Cloud & Infrastructure Services (CIS) division, the Contact Support Group (CSG) plays a pivotal role in managing and resolving IT infrastructure incidents for global clients.

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🎯 Role Overview

The Contact Support Group (CSG) functions as the first line of defense within Capgemini’s CIS division.
You will handle IT incidents, service requests, and client queries through multiple channels — voice, chat, email, and AI-based tools.

This is not just a customer support job — it’s an opportunity to work at the intersection of technology, analytics, and service excellence, providing IT support to industries such as Telecom, BFSI, Healthcare, and Technology.

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🔍 Key Responsibilities

• Provide world-class customer service and technical troubleshooting via voice, chat, and email.

• Log and manage incident tickets using IT service-management tools.

• Categorize, prioritize, and escalate issues based on urgency.

• Keep customers informed throughout the resolution lifecycle.

• Analyze ticket trends using Business Intelligence to identify improvement areas.

• Use Capgemini’s AI BOT CHIP to assist users and enhance self-service adoption.

• Contribute to Knowledge Management and service-delivery improvements.

• Promote Capgemini tools and digital platforms through Service Marketing.

• Work collaboratively with global teams to deliver timely resolutions.

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🧠 Skills Required

• Excellent communication skills in English (spoken + written).

• Strong problem-solving and interpersonal skills.

• Basic knowledge of computers, networking, and operating systems.

• Ability to work in rotational shifts (24×7 environment).

• Openness to relocate anywhere in India.

• Willingness to learn and adapt to new tools and processes.

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🎓 Eligibility Criteria

• Must have completed a 3-year diploma or graduation in 2025.

• Candidates must have an active DigiLocker account linked with Aadhaar.

• Open only to Indian citizens.

• Female candidates are highly encouraged to apply as part of Capgemini’s Diversity & Inclusion initiative.

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💰 Salary & Benefits

Capgemini provides a structured learning environment through Exceller Onboarding Programs, helping freshers develop both technical and soft skills for long-term success.

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🌟 What You’ll Gain

✅ Global Work Exposure – Collaborate with international clients and teams.
✅ Technical Training – Build core ITIL, cloud, and infrastructure knowledge.
✅ Career Growth – Opportunities to move into system admin, cloud engineer, or service-delivery roles.
✅ Inclusive Culture – Diversity and inclusion are central to Capgemini’s ethos.
✅ Recognition Programs – Rewards for outstanding performance and innovation.

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🕒 Selection Process

The selection process will be completely virtual.

Stages:

1. Online Registration

2. Virtual Assessment – Communication + Aptitude

3. Interview Round – HR + Technical discussion

4. Offer & Onboarding

🖥️ Candidates must arrange their own laptop/desktop and stable internet connection for virtual assessments.

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🧭 Important Guidelines

• Ensure your DigiLocker account and mobile number linked with Aadhaar are active.

• Only shortlisted candidates will receive further communication.

• Participation does not guarantee selection; it depends on openings and performance.

• Capgemini retains the right to change or cancel the process at its discretion.

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💡 Tips to Crack the Capgemini CSG Interview

• Brush up on basic networking and OS concepts (Windows, Linux).

• Practice situational and customer-handling questions.

• Showcase teamwork, empathy, and problem-solving in your answers.

• Speak confidently and clearly – communication is key.

• Research Capgemini’s values: Honesty, Boldness, Trust, Freedom, Modesty, Fun, Team Spirit.

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🌍 Work Culture at Capgemini

Capgemini’s work environment is built on trust, collaboration, and continuous learning. You’ll join a global community where diversity is celebrated, and your voice matters.

• 💬 Inclusive & Diverse Culture – Equal opportunities for all genders.

• 🧑‍🏫 Learning First – Access to Capgemini’s Digital Academy.

• 🌐 Global Collaboration – Work with experts from 40+ countries.

• 🏆 Recognition & Rewards – Regular performance-based rewards.

• 🌱 Sustainability-Driven – Aiming for carbon neutrality by 2030.

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📅 Important Dates

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🧩 Why This Role Is Perfect for Freshers

The Capgemini CSG – IT Enablers role is ideal for graduates who love solving real-time technical challenges and want to enter the IT world without needing deep coding experience. You’ll gain:

• Foundational knowledge of IT Service Management (ITSM).

• Experience with AI-driven support tools like BOTs and chat-assistants.

• Exposure to diverse industries and clients.

• Continuous upskilling opportunities via Capgemini Learning Academy.

It’s a solid start for anyone aiming to grow into roles such as Cloud Engineer, Infrastructure Analyst, or IT Operations Specialist in the future.

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📈 Career Growth Path

1️⃣ Associate – Contact Support Group
2️⃣ Technical Analyst / L1 Engineer
3️⃣ Senior Infrastructure Engineer / Cloud Engineer
4️⃣ Team Lead / Project Specialist
5️⃣ Global Service Delivery Manager

With consistent learning and performance, you can climb the IT infrastructure career ladder within a few years at Capgemini.

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🎯 Diversity & Inclusion Focus

Capgemini actively promotes diversity through its “Women in Tech” initiative. This role is specially open for female candidates, promoting gender balance in technology operations.

They believe in empowering women through mentorship programs, networking circles, and leadership pathways.

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🧩 Quick Recap

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🧾 Disclaimer

Participation in this recruitment drive implies acceptance of Capgemini’s selection process. Shortlisting and offers will be subject to business requirements and candidate performance.

This opportunity is open only for Indian citizens and valid for 2025 graduates.

📝 How to Apply

Interested candidates can apply directly on Capgemini’s official Exceller platform.

👉 Apply Now: Capgemini Exceller – CSG 2025 Recruitment (Noida)

⚠️ Apply before 08 October 2025, 11:59 PM. Late submissions will not be considered.

Apply Link – Capgemini