CGI Hiring Freshers | Service Desk Technician L1 Support Role

CGI Hiring Freshers | Service Desk Technician L1 Support

Introduction

Fresh graduates looking to start their career in IT support and service desk operations now have a great opportunity. CGI is hiring for the Service Desk Technician L1 Support role, where candidates will provide first-level technical support, troubleshoot issues, and ensure smooth IT operations. Check complete job details, responsibilities, skills, and apply link below.

CGI Hiring Freshers – Service Desk Technician L1 Support

Job Description

Job Brief – Service Desk Associate (Fresher Hiring)

• Education: B.Sc. Computer Science / BCA / BTech
• Year of Passing: 2023, 2024 & 2025
• Role: Service Desk Associate / IT Helpdesk
• Work Location: Bangalore / Pune
• Work Mode: WFO
• Shifts: Rotational shifts including night shifts
• Employment Type: Full-time

Job Summary

We are hiring energetic and customer-focused fresh graduates (B.Sc. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level-1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.

Roles & Responsibilities

• Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
• Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
• Perform password resets, account unlocks, and user access support.
• Log and track incidents in the ticketing system and ensure timely closure as per SLA.
• Escalate unresolved issues to L2/L3 teams.
• Document resolutions and maintain knowledge base updates.
• Deliver excellent customer service and communicate solutions clearly.

Requirements / Skills

• Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
• Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
• Strong communication skills (verbal & written).
• Good problem-solving and analytical abilities.
• Ability to work in a fast-paced, customer-centric environment.
• Willingness to work in 24/7 rotational shifts.
• Immediate joiners preferred.
• Training & certification opportunities (ITIL, MS365, ServiceNow basics).
• Health insurance and additional corporate benefits.
• Growth opportunities within IT Support & Infrastructure teams.

Eligibility

• B.Sc. Computer Science / BCA / BTECH – 2023, 2024 or 2025 passed outs.
• Minimum 60% academic score throughout (10th, 12th & UG).
• No active backlogs.
• Strong academic performance and willingness to learn.

Skills

• English
• Help Desk/IT Services
• Incident Management

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FAQ

Q1. Who can apply for CGI Service Desk Technician L1 Support role?
B.Sc Computer Science, BCA, and BTech graduates from 2023, 2024, and 2025 batches can apply.

Q2. Is this a rotational shift role?
Yes, candidates must be willing to work in 24/7 rotational shifts including night shifts.

Q3. What is the minimum academic requirement?
Candidates must have minimum 60% academic score throughout 10th, 12th, and UG.

Q4. What type of work will be done in this role?
L1 IT support, troubleshooting, incident management, ticket handling, and customer support activities.