Deloitte Hiring Freshers 2026 – Finance Service Desk Analyst Role | Apply Now

Deloitte Hiring Freshers | Finance Service Desk Analyst

Introduction

Looking for the best work from home jobs or high-growth private jobs? Deloitte is now hiring freshers for Finance Service Desk roles. This is a great opportunity for candidates seeking freshers jobs, non-tech roles, and global exposure with a reputed company.

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Deloitte Hiring Freshers – Finance Service Desk (FSD) – Analyst

Job Description

Finance Service Desk (FSD) – Associate Analyst/ Analyst

Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. The FSD team is an internal support line for Deloitte employees for multiple Geographies for Business Application Support. We support all types of calls concerning problems with business applications. FSD team differentiates itself from other Call Centers by way of its work culture which encourages delivering distinctive service and the Rewards and Recognition programs which encourage taking initiative. FSD expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be flexible to change.

Roles & Responsibilities

• In this help desk position, you will be required to answer and resolve incoming calls, chats, webforms, Voicemails, emails & Fax from Deloitte employees situated globally
• It might involve either direct resolution of the problem or escalation to another team
• Analyze and resolve incidents and service requests regarding use of application software or hardware
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate
• Should have basic knowledge about computer software and hardware
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions
• Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service
• Should be flexible to work in different shifts as ISS-Business works 24 x 7
• Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions
• Adheres to Code of Ethics, Vision, Mission and Core Values
• Ability to switch between different countries and cultures (Americas, EMEA, APAC)

Skills / Requirements

• Excellent written, verbal, listening, analytical skills
• Easily grasp and communicate complex ideas. Excellent problem-solving skills
• Knowledge of computer, Internet connectivity and application performance are required
• Familiarity with Microsoft Office applications, especially Word, Excel and PowerPoint
• Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests

Eligibility

• B.Sc/B.Com/BCA/ (Other non-engineering graduation/Diploma: 0-2 yrs)

Benefits

• Global work exposure
• Learning and development programs
• Career growth opportunities
• Supportive work environment

Selection Process

• Online Assessment
• Interview Rounds

FAQ Section

1. What is the salary for Deloitte freshers?
The estimated salary ranges between ₹3 LPA to ₹5 LPA.

2. Who can apply for this role?
Candidates with B.Sc, B.Com, BCA or other non-engineering degrees with 0-2 years experience can apply.

3. Is this a work from home job?
The role may include office-based or shift-based work depending on business needs.

4. Is experience required?
Freshers and candidates with up to 2 years of experience can apply.

5. What skills are required?
Candidates should have strong communication, analytical, and troubleshooting skills.