NTT DATA Hiring Freshers 2026 | MS Engineer (L1) Job Opportunity for IT Graduates

NTT DATA Hiring Freshers | MS Engineer (L1)

Introduction

Looking for the latest Managed Services Engineer Jobs and IT Infrastructure Careers? NTT DATA is hiring fresh graduates for the role of MS Engineer (L1). This opportunity is ideal for candidates interested in Cloud Computing, Networking, Security, Data Center Operations, Infrastructure Management, and IT Support Services. Join a global technology leader and build your career in enterprise IT and managed services.

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NTT DATA Hiring Freshers – MS Engineer (L1)

Job Description

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests.

This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

Key Responsibilities

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNA or relevant level 1 Network Security.
• Microsoft Certified, Azure Administrator Associate.
• AWS Certified, Solutions Architect Associate.
• Veeam Certified Engineer.
• VMware Certified Professional: Data Centre Virtualization.
• Zerto, Pure, VxRail.
• Google Cloud Platform (GCP).
• Oracle Cloud Infrastructure (OCI).

Required Experience

• Entry-level experience with troubleshooting and providing the support required in security / network / data center / systems / storage administration and monitoring services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
• Basic knowledge of ITIL processes.

Why Join NTT DATA?

NTT DATA is a $30+ billion trusted global innovator of business and technology services. The company serves 75% of the Fortune Global 100 and helps clients innovate, optimize, and transform for long-term success.

As a Global Top Employer, NTT DATA has experts in more than 50 countries and provides opportunities to work with advanced technologies in cloud computing, networking, infrastructure, security, and digital transformation.

Career Growth Opportunities

This role offers excellent exposure to enterprise infrastructure management, cloud technologies, managed services, networking, and security operations. Fresh graduates can build valuable expertise while working on large-scale IT environments and industry-leading technologies.

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Frequently Asked Questions (FAQ)

1. What role is NTT DATA hiring for?
MS Engineer (L1).

2. What qualification is required?
Bachelor’s Degree or equivalent qualification in IT/Computing.

3. Is this role suitable for freshers?
Yes, it is an entry-level opportunity.

4. Which certifications are preferred?
CCNA, Azure Administrator Associate, AWS Solutions Architect Associate, VMware, Veeam, GCP, and OCI certifications.

5. What technologies will candidates work with?
Cloud, Security, Networking, Applications, Collaboration, Data Center, and Infrastructure technologies.

6. Is ITIL knowledge required?
Basic knowledge of ITIL processes is required.

7. What is the salary offered?
As Per Industry Standards.

8. Why should freshers apply?
To gain hands-on experience in managed services, cloud technologies, infrastructure management, and enterprise IT environments.

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