Sopra Steria Oracle Support Junior Engineer | Freshers

December 12, 2025 admin

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Sopra Steria Oracle Support Junior Engineer | Freshers

About Sopra Steria

Sopra Steria is a major European tech player with around 50,000 employees in nearly 30 countries, recognized for its consulting, digital services and end‑to‑end solutions. The Group helps large organizations drive digital transformation and achieve sustainable business benefits, generating €5.8 billion revenue in 2024 and placing people and positive digital impact at the heart of its strategy.

Role overview

This Oracle Support Junior Engineer role is part of the Application Support Service Desk (User Setup) team, providing first‑level support to customers and internal users. The position focuses on handling incidents and service requests, mainly around Oracle and financials applications, following defined IT service management processes in a UK shift, work‑from‑office environment in Noida.

Key responsibilities

Provide first‑level support by taking calls and handling incidents or service requests using incident management and request fulfilment processes, aligned with Service Desk objectives.
Log, categorize, prioritize and track tickets, ensuring timely resolution or escalation as per SLAs.
Deliver strong customer service with excellent phone etiquette and professional communication at all times.
Work comfortably in UK shifts, following the UK calendar for working days and holidays (work from office).
Diagnose issues, perform basic analysis and provide accurate information or workarounds to users.
Work in an Oracle/financials environment, supporting users on modules like GL, AP, Purchasing, AR, Order Management, FA and CM at a functional level.
Understand and use business intelligence/reporting tools for standard, modified and live reports as needed.

Required skills & profile

Excellent verbal and written communication skills in English.
Strong customer service mindset with willingness to work in a support/service desk environment.
Decent problem‑diagnosing and analytical skills with ability to learn business processes and applications.
Basic understanding of reporting or BI tools and comfort working with financial/ERP modules (Oracle Financials modules exposure is an advantage).

Eligibility & education

Total experience expected: 0–1 years (entry‑level / fresher).
Educational qualifications (full‑time):
- B.Tech
- MBA
- BCA
- MCA

Inclusive work environment

Sopra Steria is committed to fighting all forms of discrimination and fostering an inclusive, respectful workplace for all differences. All positions are open to people with disabilities, with a focus on equal opportunity and support.