NTT DATA Hiring Graduate Trainee | Service Desk Administrator Role

NTT DATA Hiring Graduate Trainee | Service Desk Administrator

Introduction

NTT DATA is hiring Graduate Trainees for the Managed Services Client Service Desk Administrator role. This opportunity is ideal for candidates interested in service delivery, client support, and IT service desk operations. Check the complete job details below.

NTT DATA Hiring Graduate Trainee – Service Desk Administrator

Company Name	NTT DATA
Job Role	Graduate Trainee
Qualification	High School Certification or diploma or equivalent
Eligible Batch	2023 / 2024 / 2025
Salary	As per market standards

Job Description

The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.

This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Roles & Responsibilities

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• Ensure the correct escalation procedure is followed on all critical calls and requests.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Performs any other related task as required.

Requirements / Skills

• Ambitious self-starter with the ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Displays a methodical in approach to ticket resolution.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Strong and effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required.

Experience

• Basic to moderate level years of experience.
• Basic to moderate level experience level in the Technology Industry and Call Centre environment.

Workplace Type

Hybrid Working

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FAQ

• Q1. What role is NTT DATA hiring for?
  Graduate Trainee (Managed Services Client Service Desk Administrator).
• Q2. What qualification is required?
  High School Certification or diploma or equivalent.
• Q3. What type of work model is offered?
  Hybrid working model.
• Q4. What type of work schedule is required?
  Candidates should be able to work in a 24×7 shift structure based on roster requirements.