Accenture Hiring Freshers 2026 | IT Customer Service Representative High Salary Job

Accenture Hiring Freshers | IT Customer Service Representative

Introduction

Accenture is hiring freshers for the IT Customer Service Representative role. This is an excellent opportunity for candidates looking to build a career in technical support, cloud technologies, and IT services.

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Accenture Hiring Freshers – IT Customer Service Representative

Job Description

Key Responsibility: 1 – Taking ownership of customer issues reported & solving their problems through by providing resolution. 2 – Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues. 3 – Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Technical Experience

• Installation & configuration of various applications.
• Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
• Engineer ensure proper logging of all issues.
• Document technical issues in the knowledge database.
• Should possess ability to learn & work on changing & emerging technologies.
• Certification in new technologies like Azure, AWS will be added advantage.
• Keep track of users’ system issues until resolved by adhering to the SLA.

Professional Attributes

• Good technical skills & should possess with current technology.
• Good communication skills both written & verbal.
• Should be a Tech-Savviness.
• Flexible to work in all shift & under pressure situations.
• Good analytical skill.

Educational Qualification

• Graduate in any stream
• Should be completed 15 years full time education.

Additional Information

• Should have on groundwork experience rather supporting remotely to customer.
• RRN: RRN000211
• This is Contractor Conversion Resource bhavatharani.balaraj

Frequently Asked Questions (FAQs)

1. Who can apply for this role?
Graduates from any stream can apply.

2. Is this job suitable for freshers?
Yes, candidates with 0–2 years of experience can apply.

3. What is the salary offered?
The estimated salary ranges between ₹3.5 LPA – ₹6 LPA.

4. Are certifications required?
Not mandatory, but AWS/Azure certifications are an added advantage.

5. Is shift work required?
Yes, candidates must be flexible to work in all shifts.

6. What skills are required?
Technical troubleshooting, communication skills, and knowledge of operating systems.