Tech Mahindra Service Desk Hiring 2026 – Pune

Service Desk / Technical Support Associate – Tech Mahindra (2026 Hiring)

Introduction

Tech Mahindra has announced hiring for the Service Desk role at its Pune location. This opportunity is suitable for freshers and experienced candidates who are interested in IT support and customer-facing technical roles. Candidates comfortable with shift work and strong communication skills can apply.

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About the Company

Tech Mahindra is a leading global IT services and consulting company.
It provides technology solutions across telecom, banking, healthcare, and enterprise sectors.
Tech Mahindra is known for large-scale IT operations and global client exposure.

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Job Overview

As a Technical Support Associate (Service Desk), you will be the first point of contact for users reporting technical issues. You will handle voice calls, emails, and chats, perform first-level troubleshooting, and ensure issues are resolved within SLA timelines. This role requires flexibility to work in a 24×7 environment.

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Job Details

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Qualification

Candidates should have:

• High school / Graduate / Diploma / IT education

• Equivalent IT professional experience is also acceptable

• Basic understanding of IT support concepts

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Eligibility Criteria

• Willingness to work in a 24×7 shift environment

• Comfortable handling international customers

• Good verbal and written communication skills

• Ready to work from office in Pune

• Basic IT and troubleshooting knowledge

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Eligible Batch

• Candidates from any graduation year can apply

• Freshers and experienced candidates are eligible

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Skills Required

• Voice, email, and chat communication skills

• First-level IT troubleshooting

• Basic knowledge of Windows OS and MS Office

• Understanding of Active Directory and Exchange

• Basic networking knowledge (LAN, DNS, routing)

• Experience with ITSM tools is a plus

• Good documentation skills

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Recommended Certifications (Optional)

• ITIL Foundation

• CompTIA A+

• Microsoft Fundamentals (Windows / O365)

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Roles and Responsibilities

• Act as first point of contact for IT issues

• Log incidents via calls, emails, and chats

• Perform complete L1 troubleshooting

• Escalate issues to L2 teams when required

• Ensure issues are resolved within SLA

• Maintain accurate ticket documentation

• Contribute to knowledge base articles

• Coordinate on priority (P1/P2) incidents

• Support and mentor new team members

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Why This Job Is a Good Opportunity

This role is a strong entry point into the IT services industry. It offers exposure to global clients, hands-on experience with enterprise IT tools, and opportunities to grow into higher technical or leadership roles within Tech Mahindra.

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Selection Process

The selection process generally includes:

1. Application screening

2. Communication or technical interview

3. HR discussion

The process may vary based on project requirements.

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Who Should Not Apply

• Candidates not willing to work in shifts

• Those uncomfortable with customer interaction

• Applicants looking only for non-voice roles

• Candidates unwilling to work from office

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How to Apply

Follow these steps:

1. Apply through the official Tech Mahindra hiring channel

2. Ensure your email ID is active

3. Turn on email notifications for updates

4. Attend interview rounds as scheduled

👉 Apply Link:

Click Here – Tech Mahindra

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Important Notes

• Job location: Hinjewadi, Pune

• Work mode: Office-based

• 24×7 shift flexibility is mandatory

• No application or registration fee

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FAQs

Q1. Is this job suitable for freshers?
Yes, freshers with basic IT knowledge can apply.

Q2. Is 24×7 shift mandatory?
Yes, shift flexibility is required.

Q3. What is the job location?
Hinjewadi, Pune.

Q4. Is international customer support involved?
Yes, the role involves handling international users.

Q5. Is there any application fee?
No, Tech Mahindra does not charge any fees.

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Disclaimer

This job post is shared only for informational purposes. We do not charge any money for job applications or recruitment. Always apply through official Tech Mahindra channels only.

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Conclusion

If you are looking to start or grow your career in IT support, this Tech Mahindra Service Desk role in Pune is a good opportunity. Apply early, prepare your communication skills, and be ready for shift-based work.